Delivery & Return
- Standard 3-5 working days: £3.95
- Orders over £50 : Free
If an automatic order confirmation is not received within 15 minutes of the order being placed, please check all spam / junk mailboxes within the mail server. If the email cannot be located, please email firstname.lastname@example.org with the customer name, order date, delivery address and phone number, and a crackers representative will contact you within the next business day.
Orders will be despatched with TNT, FedEx or the Royal Mail. Please note that a signature will be required upon delivery, so please try to ensure there will be somebody to receive the parcel(s).
If there is nobody to receive the parcel(s) a re-delivery will be automatically tried the next working day. Express UK Mainland (excludes Scottish Highlands, Channel Islands & Northern Ireland)
We cannot guarantee delivery in these time frames unless we have the full and correct delivery address (including company name if applicable). Sometimes, for example, during exceptionally busy periods, there is a chance your order (standard delivery) may be slightly delayed. If this does occur, we shall inform you as soon as possible. Please note any order placed on a weekend or bank holiday will not be processed until the next working day. All deliveries are subject to the couriers' Terms and Conditions.
Other Delivery DestinationsFor certain destinations such as the Channel Islands, Scottish Highlands, Northern Ireland, Isle of Wight, Isle of Man or other Isle away from mainland UK you will need to email or call us to obtain a delivery cost and time frame email@example.com. We offer overseas delivery to the US and most of Europe. Please email or call us to obtain a delivery cost and time frame firstname.lastname@example.org.
EXCHANGES AND RETURNS
9 Newtown Business Park, Albion Close,
Poole, Dorset, BH12 3LL
If you return your order in full to us within 7 working days of receiving it, we will also refund your initial postage and packing charges. Your statutory rights on cancellation are not affected. Please note, all delivery charges incurred on returns made after the 7 working day period noted above, or for exchanges, will be your responsibility. We are not responsible for return postage other than for incorrect, miss-described or faulty items, so please attach the correct postage. Sadly, we cannot be responsible for parcels that fail to reach us, so please make sure you obtain a certificate of posting as proof of purchase.